Wednesday, May 23, 2012

Nerdiness & Customer Service

Growing up, I got lucky in that I knew someone who knew Steve Geppi founder od Diamond Comics and they got me readdicted to comic books.  Geppi’s Comic World by Security Mall was like a candy store and a house of worship.  I was a nerd, what can I say.  The manager new my by name and he was the single most awesome comic book manager to ever run a store.  I say that because I mentioned at one time that I loved Batman and then every time Batman was in something, he made sure I knew about it.  When the Killing Joke came out and I called to tell him I wouldn’t be in on Friday, he stuck 6 extra copies in my box.  Over the weekend it sold out and when I bought mine on Monday I paid regular price, while people were selling them for $20.  So, I learned to expect a lot from my comic shop.  I expected the other employees to be nerdy comic book readers and even if they didn’t read something, they would know it.  Their staff did, most spending most of their part-time salaries on comic books.

My friend Kevin introduced me to the Big Bang Theory and reintroduced me to Wil Wheaton aka Wesley Crusher.  Wil does a webcast called Geek and Sundry where he teaches people to play nerdy games. 

[youtube http://www.youtube.com/watch?v=NMtlQxJeWvc]

I know my wife and I decided to get her something cool for mother’s day and decided on Zombie Dice because my wife would think it was hilarious.  So I searched online and then remembered that a local comic shop would have them and I could maybe get a guild comic.  So we set off to A1-Comics in Roseville on Mother’s day as a family to see if they had them, I had already told my wife about the quest.  We do things like this all the time.  Let me give you some background, A1-Comics also has an area for card gaming and it seems that on Sundays the primary crowd are Card Gamers.  I have never been able to find someone there who wanted to help me spend money on comic books.  I’d enquire and they would point me in that direction.  I guess I am just about the sale?  I take people to the item, and hand it to them and usually say something positive about it.  Force of habit.So after being told they didn’t have them, I asked if they could call the other location only to be informed that the other store didn’t open for half an hour.  While waiting I noticed that they had the expansion pack for zombie dice and asked about it. 

Meanwhile the other store did have the original in stock.  No one said anything about the expansion.  Really?  So I asked waiting for someone to pickup on it and had to ask if the other store had both.  It didn’t.  Even though I didn’t buy the item, my years of retail training are strong in this one.  I was trying to lead them to sales.  I wanted my comic shop to have guys like the one on The Big Bang Theory.

The problem only got worse when we got to the other store.  When we walked in they were having a POS issue and could not tender any sales.  So I stood there waiting and chit chatting with the employee behind the counter.  He new why I was there and that I was spending money.  I asked about The Guild spinoff comics and which ones had come out, I had forgotten to look online prior.  I was going to spend more money.  He said a few and indicated they would be over there somewhere.  I had indicated prior that the wife and kids were in the car, we had come from far away to get it.  He didn’t take the bait, so I rephrased it again and again. He would not engage me in conversation about it.  WTF?  Seriously?  This is what is wrong with shows like Big Bang Theory mainstreaming Nerdom and Comicon selling out to the trendy.  Every nerd at comicon recognized Pedobear for what it was and only the trendy who learned about it after the fact took offense and created a scene.  In that instant everything that was comicon ceased to exist.  It was either that or when Entourage did Comicon.

There was no reason to make that kind of fuss, as seen above, the nerds took pictures with him.  But I digress.  This is not the only time this has happened.  The end of Kindergarten for my son, I took him there on the first day out of school, there were a bunch of card gamers there.  I asked the guy behind the counter about comic books, something appropriate for his age.  The kid behind the counter told me he did not read comic books.  I tried to stop it, honestly I did.  Maybe this is why they treat me this way, but this little voice in my head, it took control of voice box and said ‘How the hell can you work in a fracking comic shop and not read comic books?  That’s like a vegetarian butcher.  A kosher bacon cheese burger.  It makes me wonder if it is a small business or a corporation where they can afford to leave money on the table.

Tuesday, June 14, 2011

HP Envy 17 3D - Musings So Far

So far I have really been pleased with HP's level of service although I think Lloyd is an offshore employee that hasn't effected anything but the time differential between where he is and where we are and how long it takes things to get accomplished.  This would be a totally different scenario if he were here in America because there would not be so much time and distance between him and the rest of the company.

As for the malfunctioning Notebook, I realize how amazing the technology is and how small of a glitch in the manufacturing process can lead to issues like this.  It's not new and really has been a persistent problem since the invention of Notebooks.

I am still waiting for HP to return my call from Yesterday.

HP Envy 17 3D - Musings So Far

So far I have really been pleased with HP's level of service although I think Lloyd is an offshore employee that hasn't effected anything but the time differential between where he is and where we are and how long it takes things to get accomplished.  This would be a totally different scenario if he were here in America because there would not be so much time and distance between him and the rest of the company.

As for the malfunctioning Notebook, I realize how amazing the technology is and how small of a glitch in the manufacturing process can lead to issues like this.  It's not new and really has been a persistent problem since the invention of Notebooks.

I am still waiting for HP to return my call from Yesterday.

HP Envy 17 3D - The New Unit Arrives

So HP finally came through today and sent the correct unit.  I have boxed the other two up and unboxed this one.  Although it looks identical, the Out Of Box Experience (OOBE) is different and the software load is different.  Windows Update took forever and required too many reboots to count.  After all of the updates, the unit is experiencing weird issues and the USB 3 port isn't working properly.  After talking to Lloyd, I have agreed to reset the Notebook back to the OOBE and start over.

The first attempt, the USB 3 port functioned fine on booting up the first time.  I then installed all Windows Updates which broke the USB 3 port.  Upon searching I found an updated driver that resolved the problem.  After all of the HP and Windows Updates were installed, I started to install WoW and the unit would lockup while downloading.  Rebooting and restarting WoW created the same results.  So, back to the OOBE.

The second attempt I didn't install any updates and immediately tried to install WoW and once again it would hang randomly.  So I uninstalled WoW and redownloaded the downloader and everything seemed to work fine.  But launching the game causes random lockups.  So yesteday I called and left a message for Lloyd.  Someone else from the team called me to let me know he was off yesterday, Monday the 13 June 2011.

HP Envy 17 3D - The New Unit Arrives

So HP finally came through today and sent the correct unit.  I have boxed the other two up and unboxed this one.  Although it looks identical, the Out Of Box Experience (OOBE) is different and the software load is different.  Windows Update took forever and required too many reboots to count.  After all of the updates, the unit is experiencing weird issues and the USB 3 port isn't working properly.  After talking to Lloyd, I have agreed to reset the Notebook back to the OOBE and start over.

The first attempt, the USB 3 port functioned fine on booting up the first time.  I then installed all Windows Updates which broke the USB 3 port.  Upon searching I found an updated driver that resolved the problem.  After all of the HP and Windows Updates were installed, I started to install WoW and the unit would lockup while downloading.  Rebooting and restarting WoW created the same results.  So, back to the OOBE.

The second attempt I didn't install any updates and immediately tried to install WoW and once again it would hang randomly.  So I uninstalled WoW and redownloaded the downloader and everything seemed to work fine.  But launching the game causes random lockups.  So yesteday I called and left a message for Lloyd.  Someone else from the team called me to let me know he was off yesterday, Monday the 13 June 2011.

HP Envy 17 3D - The First New Unit Arrives

So the replacement unit arrived this evening via FedEx.  I have to shout out to the driver because he tried once when I was not home to deliver it and then came back right before he was scheduled to return back to the depot.  I opened the Notebook and set it up and have begun the OOBE and installing Windows Updates only to notice that it is not a different model and is identical to the one I already owned.  So I called and left Lloyd a message about this.

I then called my best friend who came over and installed WoW on the new Notebook and we began to play WoW.  When mine had gotten to hot, the new unit was very warm but had not been running WoW as long as mine because it had to download the game content.  It eventually got just as hot.

When Lloyd called me back, he was unsure why I got this machine.  He got everything worked out and HP was going to ship me another replacement and this time it would be the correct model.  So I agreed to send my unit back in the box the first replacement came in and that I would send the replacement unit back in the second raplacement units box.  Putting a description of the problem on each box.

HP Envy 17 3D - The First New Unit Arrives

So the replacement unit arrived this evening via FedEx.  I have to shout out to the driver because he tried once when I was not home to deliver it and then came back right before he was scheduled to return back to the depot.  I opened the Notebook and set it up and have begun the OOBE and installing Windows Updates only to notice that it is not a different model and is identical to the one I already owned.  So I called and left Lloyd a message about this.

I then called my best friend who came over and installed WoW on the new Notebook and we began to play WoW.  When mine had gotten to hot, the new unit was very warm but had not been running WoW as long as mine because it had to download the game content.  It eventually got just as hot.

When Lloyd called me back, he was unsure why I got this machine.  He got everything worked out and HP was going to ship me another replacement and this time it would be the correct model.  So I agreed to send my unit back in the box the first replacement came in and that I would send the replacement unit back in the second raplacement units box.  Putting a description of the problem on each box.