So far I have really been pleased with HP's level of service although I think Lloyd is an offshore employee that hasn't effected anything but the time differential between where he is and where we are and how long it takes things to get accomplished. This would be a totally different scenario if he were here in America because there would not be so much time and distance between him and the rest of the company.
As for the malfunctioning Notebook, I realize how amazing the technology is and how small of a glitch in the manufacturing process can lead to issues like this. It's not new and really has been a persistent problem since the invention of Notebooks.
I am still waiting for HP to return my call from Yesterday.
Tuesday, June 14, 2011
HP Envy 17 3D - Musings So Far
So far I have really been pleased with HP's level of service although I think Lloyd is an offshore employee that hasn't effected anything but the time differential between where he is and where we are and how long it takes things to get accomplished. This would be a totally different scenario if he were here in America because there would not be so much time and distance between him and the rest of the company.
As for the malfunctioning Notebook, I realize how amazing the technology is and how small of a glitch in the manufacturing process can lead to issues like this. It's not new and really has been a persistent problem since the invention of Notebooks.
I am still waiting for HP to return my call from Yesterday.
As for the malfunctioning Notebook, I realize how amazing the technology is and how small of a glitch in the manufacturing process can lead to issues like this. It's not new and really has been a persistent problem since the invention of Notebooks.
I am still waiting for HP to return my call from Yesterday.
HP Envy 17 3D - The New Unit Arrives
So HP finally came through today and sent the correct unit. I have boxed the other two up and unboxed this one. Although it looks identical, the Out Of Box Experience (OOBE) is different and the software load is different. Windows Update took forever and required too many reboots to count. After all of the updates, the unit is experiencing weird issues and the USB 3 port isn't working properly. After talking to Lloyd, I have agreed to reset the Notebook back to the OOBE and start over.
The first attempt, the USB 3 port functioned fine on booting up the first time. I then installed all Windows Updates which broke the USB 3 port. Upon searching I found an updated driver that resolved the problem. After all of the HP and Windows Updates were installed, I started to install WoW and the unit would lockup while downloading. Rebooting and restarting WoW created the same results. So, back to the OOBE.
The second attempt I didn't install any updates and immediately tried to install WoW and once again it would hang randomly. So I uninstalled WoW and redownloaded the downloader and everything seemed to work fine. But launching the game causes random lockups. So yesteday I called and left a message for Lloyd. Someone else from the team called me to let me know he was off yesterday, Monday the 13 June 2011.
The first attempt, the USB 3 port functioned fine on booting up the first time. I then installed all Windows Updates which broke the USB 3 port. Upon searching I found an updated driver that resolved the problem. After all of the HP and Windows Updates were installed, I started to install WoW and the unit would lockup while downloading. Rebooting and restarting WoW created the same results. So, back to the OOBE.
The second attempt I didn't install any updates and immediately tried to install WoW and once again it would hang randomly. So I uninstalled WoW and redownloaded the downloader and everything seemed to work fine. But launching the game causes random lockups. So yesteday I called and left a message for Lloyd. Someone else from the team called me to let me know he was off yesterday, Monday the 13 June 2011.
HP Envy 17 3D - The New Unit Arrives
So HP finally came through today and sent the correct unit. I have boxed the other two up and unboxed this one. Although it looks identical, the Out Of Box Experience (OOBE) is different and the software load is different. Windows Update took forever and required too many reboots to count. After all of the updates, the unit is experiencing weird issues and the USB 3 port isn't working properly. After talking to Lloyd, I have agreed to reset the Notebook back to the OOBE and start over.
The first attempt, the USB 3 port functioned fine on booting up the first time. I then installed all Windows Updates which broke the USB 3 port. Upon searching I found an updated driver that resolved the problem. After all of the HP and Windows Updates were installed, I started to install WoW and the unit would lockup while downloading. Rebooting and restarting WoW created the same results. So, back to the OOBE.
The second attempt I didn't install any updates and immediately tried to install WoW and once again it would hang randomly. So I uninstalled WoW and redownloaded the downloader and everything seemed to work fine. But launching the game causes random lockups. So yesteday I called and left a message for Lloyd. Someone else from the team called me to let me know he was off yesterday, Monday the 13 June 2011.
The first attempt, the USB 3 port functioned fine on booting up the first time. I then installed all Windows Updates which broke the USB 3 port. Upon searching I found an updated driver that resolved the problem. After all of the HP and Windows Updates were installed, I started to install WoW and the unit would lockup while downloading. Rebooting and restarting WoW created the same results. So, back to the OOBE.
The second attempt I didn't install any updates and immediately tried to install WoW and once again it would hang randomly. So I uninstalled WoW and redownloaded the downloader and everything seemed to work fine. But launching the game causes random lockups. So yesteday I called and left a message for Lloyd. Someone else from the team called me to let me know he was off yesterday, Monday the 13 June 2011.
HP Envy 17 3D - The First New Unit Arrives
So the replacement unit arrived this evening via FedEx. I have to shout out to the driver because he tried once when I was not home to deliver it and then came back right before he was scheduled to return back to the depot. I opened the Notebook and set it up and have begun the OOBE and installing Windows Updates only to notice that it is not a different model and is identical to the one I already owned. So I called and left Lloyd a message about this.
I then called my best friend who came over and installed WoW on the new Notebook and we began to play WoW. When mine had gotten to hot, the new unit was very warm but had not been running WoW as long as mine because it had to download the game content. It eventually got just as hot.
When Lloyd called me back, he was unsure why I got this machine. He got everything worked out and HP was going to ship me another replacement and this time it would be the correct model. So I agreed to send my unit back in the box the first replacement came in and that I would send the replacement unit back in the second raplacement units box. Putting a description of the problem on each box.
I then called my best friend who came over and installed WoW on the new Notebook and we began to play WoW. When mine had gotten to hot, the new unit was very warm but had not been running WoW as long as mine because it had to download the game content. It eventually got just as hot.
When Lloyd called me back, he was unsure why I got this machine. He got everything worked out and HP was going to ship me another replacement and this time it would be the correct model. So I agreed to send my unit back in the box the first replacement came in and that I would send the replacement unit back in the second raplacement units box. Putting a description of the problem on each box.
HP Envy 17 3D - The First New Unit Arrives
So the replacement unit arrived this evening via FedEx. I have to shout out to the driver because he tried once when I was not home to deliver it and then came back right before he was scheduled to return back to the depot. I opened the Notebook and set it up and have begun the OOBE and installing Windows Updates only to notice that it is not a different model and is identical to the one I already owned. So I called and left Lloyd a message about this.
I then called my best friend who came over and installed WoW on the new Notebook and we began to play WoW. When mine had gotten to hot, the new unit was very warm but had not been running WoW as long as mine because it had to download the game content. It eventually got just as hot.
When Lloyd called me back, he was unsure why I got this machine. He got everything worked out and HP was going to ship me another replacement and this time it would be the correct model. So I agreed to send my unit back in the box the first replacement came in and that I would send the replacement unit back in the second raplacement units box. Putting a description of the problem on each box.
I then called my best friend who came over and installed WoW on the new Notebook and we began to play WoW. When mine had gotten to hot, the new unit was very warm but had not been running WoW as long as mine because it had to download the game content. It eventually got just as hot.
When Lloyd called me back, he was unsure why I got this machine. He got everything worked out and HP was going to ship me another replacement and this time it would be the correct model. So I agreed to send my unit back in the box the first replacement came in and that I would send the replacement unit back in the second raplacement units box. Putting a description of the problem on each box.
HP Envy 17 3D - The Box Arrives
So the box arrived today and I began the tedious job of backing up all of my data and considering I have about 500gb on this machine, that is going to take a significant amount of time. Luckily I have a drive that is just big enough at 500gb, a notebook drive in a USB case. The only problem is its going to take 48 hours to copy all of the data at Sata speed or so Windows thinks. So, I swap the drive with an E-Sata case and plug it in that way which reduces the tranfer time to a few hours.
I now turn my focus to the box that has arrived and open it. Inside are two pieces of foam that fold to hold the notebook in place. I fold them and get everything ready to send to HP. As I am watching the backup, I get as telephone call from HP Research's Lloyd Hamilton who wants me to send the Notebook to his team and in return he will send me a brand new notebook. Not the same model, rather the new one will have a faster processor and a bigger hard drive and that I should ship my unit back in the box this unit comes in.
I now turn my focus to the box that has arrived and open it. Inside are two pieces of foam that fold to hold the notebook in place. I fold them and get everything ready to send to HP. As I am watching the backup, I get as telephone call from HP Research's Lloyd Hamilton who wants me to send the Notebook to his team and in return he will send me a brand new notebook. Not the same model, rather the new one will have a faster processor and a bigger hard drive and that I should ship my unit back in the box this unit comes in.
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